Most Vervana orders will ship via UPS SurePost (they will start via UPS Ground with final delivery typically provided by the U.S. Postal Service). All orders are subject to verification of payment before shipping. Orders placed by 1 pm ET will ship the same day. All other orders placed after 1 pm will ship the following business day. At this time, we only ship within the United States. Additionally, if you are shipping to Alaska or Hawaii, you will need to call or email us with your order, as additional shipping costs will apply.
Your satisfaction is very important to us. If, for any reason, you are not fully satisfied with a product, you may return the item to us within 30 days from the order date for a refund. Be sure to include your receipt or other proof of purchase. Please note that unless your item was damaged during shipping, the shipping charges are not refundable. In the unlikely event you receive your item in damaged condition, please notify us immediately via phone or email and we will promptly send a replacement at no charge to you. Our goal is to assure that you are completely satisfied.
Please send returns to:
257 East Center Street
Manchester, CT 06040
Email: [email protected]